Last updated: September 9, 2026
This Complaints Policy explains how to submit complaints about content, accounts, conduct, billing, safety issues, Platform features, or other matters involving AfterDarkSociety.com, the AfterDark Society mobile applications, and any related websites, applications, communities, messaging tools, features, and services that link to this policy. In this policy, we refer to those services collectively as the “Platform.”
The Platform is operated by After Dark Society, LLC (“After Dark Society,” “we,” “us,” or “our”).
This policy is part of our Terms of Service and applies in addition to our Community Guidelines, Takedown and Appeals Policy, Nonconsensual Intimate Content Policy, Child Safety Standards, Anti-Trafficking and Exploitation Policy, DMCA and Copyright Policy, Privacy Policy, 18 U.S.C. §§ 2257–2257A Record-Keeping Compliance Statement, and other applicable Platform policies.
This policy provides a process for submitting complaints about:
Some complaints are handled under more specific policies, as described below.
If your complaint involves one of the following issues, you should use the applicable process:
(1) Nonconsensual intimate content. Use the Nonconsensual Intimate Content Policy.
(2) Content depicting you without consent. Use the Takedown and Appeals Policy.
(3) Content involving a minor or child sexual exploitation. Use the Child Safety Standards.
(4) Trafficking, coercion, exploitation, prostitution, escorting, or illegal sexual services. Use the Anti-Trafficking and Exploitation Policy.
(5) Copyright infringement. Use the DMCA and Copyright Policy.
(6) Privacy rights requests. Use the Privacy Policy.
(7) Billing, cancellations, refunds, or subscriptions. Use the Subscription, Billing, Cancellation, and Refund Policy.
If a complaint involves multiple issues, we may review it under one or more applicable policies.
You may submit a complaint through the Platform reporting tools, including to report content that is illegal or that violates our Terms of Service or Community Guidelines.
You may also contact us at:
For legal notices, contact:
For privacy questions or privacy rights requests, contact:
For copyright notices, use the notice process in the DMCA and Copyright Policy.
To help us review your complaint, include as much of the following information as possible:
Do not submit government ID, sensitive documents, explicit images, or private images unless we request them through a secure process or unless they are necessary to explain your complaint.
If someone is in immediate danger, contact emergency services first.
If your complaint involves a minor, child sexual exploitation, trafficking, coercion, exploitation, nonconsensual intimate content, threats, blackmail, sextortion, stalking, or imminent harm, say so clearly in your complaint.
We may prioritize urgent complaints and may take immediate action before completing a full review.
After we receive a complaint, we may:
We try to review complaints promptly.
All complaints will be reviewed and resolved within five business days of receipt. We will tell the complainant the outcome of the review.
For valid nonconsensual intimate content removal requests subject to a shorter legal deadline, we will follow the timing stated in the Nonconsensual Intimate Content Policy.
For child-safety, trafficking, coercion, exploitation, imminent-harm, or emergency matters, we may act more quickly.
Depending on the complaint, our review may result in one or more of the following outcomes:
If your complaint involves content or an account that you believe violates Platform policy, identify the content or account as specifically as possible.
We may remove, restrict, or disable content or accounts that violate the Terms of Service, Community Guidelines, or other Platform policies.
We may decline to remove content if we determine that it does not violate law or Platform policy, if the complaint is unsupported, or if the complaint does not include enough information for us to locate or evaluate the content.
If your complaint involves subscriptions, cancellations, refunds, duplicate charges, unauthorized charges, free trials, app-store purchases, or CCBill purchases, provide the purchase channel and transaction information available to you.
For CCBill billing support, cancellation assistance, refund requests, duplicate-charge issues, unauthorized-charge issues, or payment questions, contact CCBill Consumer Support:
Email: support@ccbill.com Phone: (888) 596-9279 Support Portal: https://support.ccbill.com/
For Apple App Store purchases, use Apple’s subscription-management and refund tools.
For Google Play purchases, use Google Play’s subscription-management and refund tools.
You may also contact support@afterdarksociety.com for assistance, but some billing actions may need to be completed through CCBill, Apple, Google, or another payment provider.
If you disagree with a complaint outcome, you may appeal. Send your appeal to support@afterdarksociety.com or use the Platform reporting tools. We will review the appeal and tell you the result.
Your appeal should include:
We may deny appeals that are incomplete, repetitive, abusive, fraudulent, submitted in bad faith, unsupported, or inconsistent with law or Platform policy.
A person depicted in content may appeal a decision not to remove that content if the person believes:
These appeals are handled under the Takedown and Appeals Policy and, where applicable, the Nonconsensual Intimate Content Policy.
If there is a disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral third-party body, at After Dark Society’s expense. This also applies to a dispute concerning consent, depicted-person rights, or removal.
After Dark Society will remove or restrict the content while neutral review is pending.
You must not submit false, misleading, abusive, fraudulent, or bad-faith complaints.
You must not use the complaint process to harass another person, retaliate against another user, suppress lawful content in bad faith, interfere with another person’s account, or make knowingly false claims.
We may deny abusive complaints and may restrict or terminate accounts that misuse the complaint, reporting, takedown, or appeal process.
We may disclose complaint information where necessary or appropriate to review the complaint, contact affected users, provide notice, process an appeal, comply with law, enforce Platform policy, protect safety, prevent fraud, cooperate with law enforcement, or work with vendors, payment processors, card networks, app stores, legal advisors, or regulators.
We may withhold or delay notice to an affected user if we believe notice would create a safety risk, facilitate retaliation, interfere with an investigation, violate law, expose a person to further harm, reveal sensitive reporting information, or undermine Platform integrity.
We may retain complaint records, reports, decisions, appeals, content, messages, account information, metadata, verification records, consent records, payment records, and related information for as long as needed for legal compliance, safety, fraud prevention, moderation, dispute resolution, payment processing, app-store compliance, tax, chargeback, audit, or legitimate business purposes.
Submitting a complaint does not guarantee that we will remove content, restrict an account, issue a refund, reverse a decision, or take a specific action.
We review complaints based on the information available to us, applicable law, Platform policy, safety concerns, payment-processor rules, app-store rules, card-network rules, and operational considerations.
This policy does not replace the Terms of Service, Community Guidelines, Takedown and Appeals Policy, Nonconsensual Intimate Content Policy, Child Safety Standards, Anti-Trafficking and Exploitation Policy, DMCA and Copyright Policy, 18 U.S.C. §§ 2257–2257A Record-Keeping Compliance Statement, Privacy Policy, or Subscription, Billing, Cancellation, and Refund Policy.
If a complaint involves multiple issues, we may process it under one or more applicable policies.
We may update this policy from time to time.
When we make material changes, we may notify users by posting the updated policy, updating the “Last updated” date, sending an email, providing an in-platform notice, using a click-through notice, or using another method reasonably designed to notify affected users.
Your continued use of the Platform after an updated policy becomes effective means you acknowledge the updated policy.
For complaints or general support, contact:
For legal notices, contact:
For privacy questions or privacy rights requests, contact:
For DMCA notices and counter-notices, use the contact information in the DMCA and Copyright Policy.